Learner Support
Learner Support Services
Academic, technical and personal support for open and distance learners at Rivers State University, from enquiry to graduation.
Studying at a distance does not mean studying alone. The Centre provides support from your first enquiry until you graduate, online, by telephone and in person during residency periods.
| Service | How it helps you |
|---|---|
| Information, Advice and Guidance (IA&G) | Information on programmes, admission and the distance learning experience before you apply, and advice on whether ODL suits your circumstances. Reachable by telephone, e-mail and WhatsApp during working hours. |
| Academic support | Your e-tutor answers questions in the course forum or by e-mail within 48 hours and holds weekly live chat sessions. An online writing centre helps with essay writing, referencing and avoiding plagiarism. |
| Technical helpdesk (24/7) | Help with logging in, passwords, course access, assignment submission, quizzes and live classes, by telephone, e-mail, WhatsApp or online ticket. Enquiries are acknowledged within four hours and simple problems solved within 24 hours. Video tutorials and step-by-step guides are also available. |
| Library and e-resources | Remote access with your University login to the University Library’s e-journals, e-books and databases, online guides on searching and referencing, and help from an e-resources librarian. The CODL reference library and the University Library are open to you during residencies. |
| Counselling | Free and confidential personal, career and academic counselling, online, by telephone or in person. |
| Learners with disabilities | Accessible course materials (screen-reader compatible text, captioned video and transcripts), and on request large print, braille or audio materials, sign language interpretation, accessible examination venues and extra examination time. Requests are handled confidentially through the IA&G unit. |
| Local study spaces | The Centre is establishing partnerships with libraries and institutions near learners for study space and internet access. |
Complaints and Appeals
If something goes wrong, you can raise it without fear of reprisal. The grievance procedure has three levels:
| Level | What happens |
|---|---|
| 1. Informal resolution | Raise the matter with your e-tutor or the relevant unit. Most issues are resolved within five working days. |
| 2. Formal written complaint | Write to the Deputy Director (Academic) for academic matters, or the Deputy Director responsible for administration for other matters. Receipt is acknowledged within three working days and a written decision given within 15 working days. |
| 3. Appeal | Appeal in writing to the Director of CODL within ten working days. An independent review panel decides within 20 working days. |
Your Data and Privacy
The Centre collects only the personal data needed for your studies and protects it in line with Nigerian data protection law. Your data is not shared with third parties without your consent, except where the law requires it. You may ask to see or correct your personal data by writing to the Centre.
Have a question? See the frequently asked questions or contact us.